Privacy Policy

1. Who we are and what we do

We provide a service that helps connect you with participating auto repair shops. When you request a match, we process your personal data to identify your request, arrange matching, and respond to your questions.

2. Personal data we collect

Depending on what you submit, we may collect:

• Contact details: name, phone number, and/or email address.
• Request details: vehicle/repair-related information you provide in the booking/lead request.
• Communication data: messages you send through the site (if any).
• Technical data: IP address, device and browser identifiers, and pages you view (if you use cookies/analytics on the site).

3. How we use your data

We use personal data to:

• Provide and operate the matching service for auto repair requests in Ukraine.
• Contact you about your request and coordinate next steps.
• Share your request details with participating auto repair shops for the purpose of performing the match.
• Manage site security, troubleshoot issues, and improve service quality.
• Comply with legal obligations and handle complaints/claims.

4. Legal basis (Ukraine)

When we process personal data on this site, we do so in accordance with the Ukrainian personal data processing framework under the Закон України "Про захист персональних даних", including providing required information/notice and using a valid legal basis for processing.

If we provide information related to consumer services and complaint/claims handling, it is done with required identification and consumer-related information, as required by Закон України "Про захист прав споживачів".

To the extent the site includes advertising-style commercial communication, it is presented in a way that is identifiable and does not mislead consumers, in line with Закон України "Про рекламу".

5. Sharing and recipients

We may share your personal data with participating auto repair shops in Ukraine to fulfill the matching request. We may also use service providers (e.g., hosting or technical support) that process data on our behalf under appropriate confidentiality and security measures.

6. Storage and retention

We keep personal data for as long as needed to provide the matching service, respond to your inquiries, and comply with applicable legal requirements. Retention periods depend on the nature of the request and applicable obligations.

7. Your rights

Depending on the circumstances and applicable Ukrainian law, you may have rights such as:

• Access to your personal data and information about its processing.
• Request correction of inaccurate data.
• Request deletion or restriction of processing in certain cases.
• Object to processing in certain cases and withdraw consent where processing is based on consent.
• Submit complaints regarding data processing.

To exercise your rights, contact our privacy team using the details in the “Contact us” section below.

8. Cookies and similar technologies

If cookies or similar technologies are used on the site, we collect technical data to operate the site and improve performance. Where required, we provide appropriate notice and options for you.